Authored by Zishan Razzaq

Wednesday, August 21, 2013

Lookup Field is on Page Layout but Users can not see it???

Hi everyone:

Scenario:

I got an email, where the User can not view this one field which is a lookup to another object within the current object but yet the had the following:
  1. FLS- Field Level Security - the field was visible to there profile
  2. It was on the page layout that was assigned to there profile
  3. Even checked the Accessibility Access within the field and it was required.
So then what can be the issue?

WHY CAN'T THIS USER OR ANYONE WITHIN THIS USER's PROFILE SEE THIS FIELD?
(THIS WOULD BE A GOOD SCENARIO FOR A SFDC ADMIN INTERVIEW)

SOLUTION:

The reason they can not see that field even with all the permissions there... The User's profile does not have access to that related object that field is looking up to.

So navigate to the user profile, go to the object that the lookup refers to and provide it read access or whatever your business requires to have access to.

Go back to the page log under that user and they now should see the field and everything should work properly....


Hope this helps
thanks
Zishan R